Return and refund policy


The customer has the right to request an exchange or return in the following cases:


  • Damaged or defective products: If the product arrives damaged or defective, the customer has the right to request a replacement or refund.


  • Products do not match the description: If the product does not match the description on our website, the customer has the right to request a replacement or refund.


  • The products received do not meet the customer's needs: If the product does not meet the customer's needs, the customer has the right to request a replacement or refund.


To request an exchange or return, the customer must contact us through one of the following means of communication:



The customer must attach the following documents to his application:


  • A copy of the original invoice
  • Picture of the product
  • A brief explanation of the reason behind requesting an exchange or return



*The customer's request will be considered and responded to as soon as possible.


*If the replacement request is accepted, the replacement product will be sent to the customer at his expense.


*If the return request is accepted, the value of the product will be refunded to the customer within 14 working days from the date we receive the returned product.


*All exchanges and returns are subject to the terms and conditions of the Saudi Ministry of Commerce.



Terms and Conditions:


  • The product must be in its original condition, unused or damaged.
  • The product must be in its original packaging with all accessories.
  • The product must be returned within 14 business days of receipt.



If the product does not meet the above conditions, the replacement or return request will be rejected.




We thank you for your trust in us.